troctor voice
Your restaurant's phone, answered. At 7:41 on a Friday, when nobody can get to it, Troctor picks up, says plainly that it is an AI, and books the table your floor can seat, takes the order priced from your own menu, or takes a message for a person. Every call lands in a console written in your words.
Closed beta for restaurants · we set your venue up with you · free while the beta lasts
The phone rings
at 7:40 on a Friday.
The room is full, the kitchen is slammed, and the one person who could answer is carrying three plates. The call goes to voicemail. Nobody leaves a voicemail at a restaurant; they call the place down the road.
A booking app does not fix this, because the caller wanted to talk. What fixes it is a receptionist who picks up on the second ring, knows tonight's floor and tonight's menu, and is honest about what it is.
Forward the phone.
That is the setup.
No app, no new number to print, nothing on the counter that was not there before. We set your venue up with you and place the test calls before a stranger hears it.
Your number, forwarded
Forward your line to Troctor when nobody picks up, or all the time. The number you print stays yours, and a code on your own phone sends calls back to the desk whenever you like.
One honest sentence, then the job
Every call starts the same way: this is the AI assistant, calls are transcribed, say "agent" for a person. Seven seconds. Then it books, takes the order, answers the question or takes the message, in Spanish or French if that is what the caller speaks.
Everything, in your words
Home, Calls, Reservations, Orders, Menu, Assistant, Settings. A name and a tappable number instead of a transcript to hunt through, an email the moment a person is wanted, and a Teach button on any call it got wrong.
Only what you switched on,
and nothing it cannot back up.
Reservations, orders, questions and messages are each a switch in your Settings. The assistant never asserts a table it did not get from your floor, and never states a price it did not get from your menu.
Reservations against the real floor
It offers a time only after checking your tables, party sizes and pacing. A slot it names is a slot you can seat, held while the caller decides, and in the console the moment the call ends.
Orders, priced by the server
Pickup and delivery from your own menu, your prices, your paid extras. The read-back is the quote, the ticket is what was read back, numbered once and never doubled.
Questions, in a sentence
Hours, parking, allergens, the specials, what is on tonight: answered from what you taught it, in one or two sentences, never a list read aloud.
A person, when a person is wanted
Say "agent", ask for a party of twenty, raise a complaint: the call becomes a message with a name, a number and the reason, emailed to you before the caller has hung up.
English, Spanish and French
English always. Spanish and French per venue: the greeting is English, and the conversation switches to the caller's language on their first sentence.
Teach it from a call
Open any call, say what should have happened in plain words, and the assistant knows it on the next call. No settings screen, no ticket to file.
The console, in your words
Every call with what came of it, the way the person at the host stand would say it. Not a transcript to hunt through: a name, a number you can tap, and the outcome.
Set up with you, not by you
We load the floor, the hours and the menu with you, place the five test calls, and mark the venue live only when it answers the way you would. Until then it takes messages and books nothing.
Next to the DoorDash tablet,
with the same buttons.
Phone orders arrive on a tablet on the counter: a chime, a red count, and a ticket with the caller's name and number. Confirm with a ready time, mark it ready, mark it picked up. Nobody has to learn anything.
- Confirm, Ready, Picked up, each with a five second undo.
- Busy adds minutes to what callers hear. Pause stops orders for half an hour, with a reason callers hear too. Items takes a flavour off for the night.
- Orders for later today, extras priced per item, an item off with the total following.
- Print on confirm, a counter PIN for cancels, and a test order to try it before a real one lands.
What it will
never do.
A phone line is a serious thing to hand to software. These are not settings; there is no switch for any of them, on your side or ours.
Calls are transcribed live and not recorded. What is kept is the transcript, deleted after ninety days, the booking or the order, and the caller's number as the network delivered it. The Voice section of the privacy policy lists all of it.
Before you forward the phone.
Does it sound like a robot?
It sounds like a calm person on a good line, and it says it is an AI in its first sentence anyway, because the alternative is a caller finding out later and feeling tricked. It answers in one or two sentences, offers to say more, and never reads a menu aloud.
What happens when it cannot help?
It takes a message. A party too large for the phone, a complaint, a supplier, anyone who says "agent": the call becomes a name, a number and a reason, emailed to you at once and listed in the console. It never promises what it cannot do.
Do I need a new phone number?
No. You forward the number you already print, either when nobody picks up or all the time, and you can undo that with a code on your own phone. If you already use a reservations app, the phone still gets answered; the bookings it takes are the ones that would have gone to voicemail.
What does it know about my restaurant?
What you tell it: the hours, the floor, the menu with prices and extras, and the notes you would give a new hire, parking, allergens, the specials. It answers from that and nothing else. When it does not know, it says so and takes a message.
What does it cost?
Nothing while the beta lasts. It is invite-only: we set your venue up with you, listen to the first calls with you, and only then mark it live. Pricing comes when the beta says what it is worth.
Where does the audio go?
Over the phone network to call infrastructure we run, where it is transcribed live, answered by a model and spoken back. The call is not recorded. The transcript, the booking or the order, and the caller's number as the network delivered it are what is kept, and the transcript is deleted after ninety days. The privacy policy's Voice section lists all of it, and the terms say what a beta means.
Give the phone
the night off.
Closed beta · a handful of restaurants at a time · contact@troctor.com